Troubleshooting

Sign-in and email help

Resolve delayed verification email, expired links, forgotten passwords, or a disabled family account.

FreeAdults
In this guide
  1. Verification or invitation email is delayed
  2. The link expired or was already used
  3. Verification succeeded
  4. Password forgotten
  5. The account was disabled

Verification or invitation email is delayed

After signup, the Check your email dialog returns you to sign in. Check junk mail, confirm the address, and wait a few minutes before requesting a replacement. A new link invalidates the earlier one.

Return to the relevant verification or recovery screen and request a new message.

Verification succeeded

The Account Verification Complete dialog confirms that the address is verified. Continue from that dialog to sign in.

Password forgotten

Use password recovery. A successful reset signs out existing devices.

The account was disabled

A primary-adult deletion request disables the whole family immediately. Contact support during the 30-day recovery period. If Tasked With disabled the account for another reason, contact support for help.

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