Troubleshooting

AI import and upload help

Resolve license, upload, source-format, and course-outline extraction issues.

LicensedPrimary adult
  • The import screen says a license is needed: open Family license and confirm the license remains active, then reload the import page.
  • The file will not upload: confirm that it is a supported PDF or image within the displayed size limit, then check the internet connection and try again.
  • The outline could not be prepared: try a clearer source with readable lesson labels. If it still fails, contact support and include the error message shown on the page.
  • The preview is incomplete: edit, reorder, reassign, or expand Week rows before choosing Apply.
  • You changed your mind: choose Cancel to leave the course unchanged. Use Delete source if you also want to remove the uploaded file before it is removed automatically.
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