- The import screen says a license is needed: open Family license and confirm the license remains active, then reload the import page.
- The file will not upload: confirm that it is a supported PDF or image within the displayed size limit, then check the internet connection and try again.
- The outline could not be prepared: try a clearer source with readable lesson labels. If it still fails, contact support and include the error message shown on the page.
- The preview is incomplete: edit, reorder, reassign, or expand Week rows before choosing Apply.
- You changed your mind: choose Cancel to leave the course unchanged. Use Delete source if you also want to remove the uploaded file before it is removed automatically.
Troubleshooting
AI import and upload help
Resolve license, upload, source-format, and course-outline extraction issues.
